Office Manager & IT Support Specialist

Location: New York, NY

Type: Full Time

Min. Experience: Entry Level

Our Organization:
At ideas42, we believe that a deep understanding of human behavior will help us improve millions of lives. Using insights from behavioral science, we create innovative solutions that encompass health, education, consumer finance, safety and justice, environmental sustainability and ending poverty and inequality. We’re a non-profit with more than 100 active projects in the United States and around the world with many partnerships across governments, foundations, NGOs and corporations.

Responsibilities:

Office Management of the NYC office:

  • Serve as front desk face of the organization in the NYC office, handing general inquiries (via phone and email), greeting visitors, accepting and distributing package deliveries
  • Order office supplies, equipment, computers, snacks, etc., and be proactive to ensure supplies are readily available.
  • Ensure the NYC office is a clean and well-organized workplace, with the technology in place for the NYC team to work effectively. Prep conference room technology and video conferencing equipment so team members can conduct in-person and video meetings seamlessly.
  • Identify and purse opportunities to improve the office environment, in look and feel and in how the team does its work.
  • Serve as primacy point of contact for building management and other vendors.
  • Track and reconcile office related expenses.
  • Coordinate with our network reliability and phone vendors to ensure constant internet and phone connectivity.
  • Assist with the preparation of reports and compliance requirements.
  • Create and maintain processes for ordering and distribution of items for the organization. Items include: business cards, branded printed materials (folders, envelopes), and laptops.

IT Support:

  • Use google suite to create new users, reset passwords, and create and update listservs.
  • Create and manage accounts on other SaaS platforms including Box (cloud storage) and Zoom (video conferencing).
  • Ensure conference room video conference equipment is kept in working order, installing updates when needed and troubleshooting when necessary.
  • Own the process for provisioning and profiling new laptops. This includes purchasing computers, and installation of software for new team members to use.

Additional tasks as assigned.

Required Qualifications:

  • High level of proficiency with MS Office, Google Business Apps software and CRM systems.
  • A natural problem-solver with excellent prioritization skills, successfully managing competing priorities and multiple deadlines, with high attention to detail
  • Superb interpersonal and communication skills (written and oral) and experience with client/customer relations
  • Strong attention to detail, meticulous management of large tasks list, with the ability to juggle task prioritization
  • Ability to work independently, while retaining a positive attitude and approachable demeanor.
  • Willingness to work hard to help the organization succeed.
  • Expectation is that the person is in the NYC office a minimum of 9 am to 5 pm Monday through Friday, and ability to work on a flexible schedule when required by workflows, which will include occasional evenings and weekends.

Preferred Qualifications:

  • Bachelor’s degree with a strong academic record
  • Strong computer and IT support skills and a willingness to take on additional IT-oriented tasks
  • Interest in behavioral science and the ideas42 mission

Compensation and Benefits:

Compensation is commensurate with experience.

ideas42 covers 100% premium costs for health, dental, and vision insurances.

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